Privacy Policy
Leading Through Menopause™
Last updated: 17 October 2026
1. About this Privacy Policy
Leading Through Menopause™ respects your privacy and recognises that information shared about menopause, leadership, wellbeing and personal change can be deeply personal.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you interact with our website, complete assessments, subscribe to communications, make enquiries or participate in our services.
We are committed to responsible and transparent information handling and to meeting applicable Australian privacy requirements.
2. Who We Are
Leading Through Menopause™ is a registered Australian business name operated by Michelle Chant as a sole trader.
ABN: 97 281 620 030
Location: Canberra, Australian Capital Territory, Australia
Website: www.leadingthroughmenopause.com
Email: [email protected]
For the purposes of this policy, "we", "our" and "us" refer to Michelle Chant trading as Leading Through Menopause™.
3. Personal Information We Collect
Depending on how you engage with us, we may collect:
Contact and identification information
Your first name, last name, email address, country and other contact details you voluntarily provide.
Enquiries and communications
Information you submit through contact forms, emails and other communications, including enquiries about coaching, courses, speaking, collaborations and organisational services.
Assessment information
Responses to The Next Chapter Audit™, calculated dimension scores, reflective stages and personalised results.
Coaching and program information
Information you voluntarily provide when enquiring about or participating in coaching, workshops, courses, events or retreats.
Subscription preferences
Newsletter registrations, email preferences, consent choices and unsubscribe requests.
Technical information
Depending on the technologies enabled on our website, this may include IP addresses, browser and device information, cookies, security information and website interaction data.
We aim to collect information reasonably necessary for the activities and services we provide.
4. How We Collect Information
We collect information primarily when you provide it directly to us, including when you:
- Complete The Next Chapter Audit™.
- Submit a contact form.
- Subscribe to our newsletter or request a resource.
- Register for a program, event or coaching service.
- Communicate with us by email.
- Participate in a service or experience.
Certain technical information may also be collected automatically through our website and its supporting technologies.
Where information is collected from another source, we will handle it in accordance with applicable privacy requirements.
5. Sensitive Information
We recognise that some information shared through The Next Chapter Audit™, coaching or other interactions may reveal sensitive personal information, including information about physical or psychological wellbeing.
We seek to minimise the collection of sensitive information and will obtain consent where required.
We will use sensitive information only for the purposes explained at collection, for related purposes permitted by law, or with additional consent where necessary.
We encourage visitors not to include detailed medical histories, diagnoses or unnecessary sensitive information in general contact forms.
Leading Through Menopause™ does not provide medical diagnosis or treatment through its website or reflective Audit.
6. The Next Chapter Audit™
The Next Chapter Audit™ is a reflective self-assessment designed to support personal understanding and exploration.
It considers dimensions relating to identity, leadership, energy, capacity, relationships, wellbeing and future direction.
When you participate, we collect your registration information and responses.
Your responses are processed using predefined scoring and conditional rules to generate dimension scores, reflective stages and personalised results.
The results are intended to support reflection. They are not clinical assessments, medical diagnoses or predictions of future outcomes.
We use Audit information to:
- Calculate and present your results.
- Provide associated reflections and resources you request.
- Administer the Audit and respond to related enquiries.
- Maintain appropriate participation records.
Individual Audit responses and identifiable results are not intended for public publication.
Authorised technology providers may process this information to operate the Audit.
Participation does not automatically constitute consent to unrelated promotional communications.
7. How We Use Personal Information
We may use personal information to:
- Respond to enquiries and requests.
- Provide assessments, resources and personalised results.
- Deliver coaching, programs, courses, workshops and events.
- Manage bookings, registrations and customer communications.
- Administer payments and business records where applicable.
- Send newsletters and promotional communications where permitted.
- Maintain website functionality and security.
- Improve our services and visitor experience.
- Meet legal and regulatory obligations.
- Investigate and respond to privacy concerns.
We do not sell personal information to third-party advertisers.
8. Marketing Communications
We may invite you to subscribe to newsletters, articles, event announcements and other Leading Through Menopause™ communications.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe from promotional emails using the unsubscribe link provided or by contacting us.
Submitting a general enquiry or completing an assessment does not, by itself, mean that you have agreed to receive unrelated marketing.
We may still send necessary communications relating to enquiries, bookings, services or resources you have requested.
9. Website and Technology Providers
Leading Through Menopause™ uses Ivorey to support its website, forms, assessments, contact management, workflows and email communications.
Ivorey has advised that its services use cloud infrastructure provided by Google Cloud Platform and Amazon Web Services, with primary servers located in the United States.
Ivorey has also identified third-party providers supporting platform operations and communications, including Mailgun and Twilio, and payment-processing services such as Stripe.
The providers involved in processing particular information depend on the services and features used.
Personal information may be processed by authorised providers where necessary to operate our website and deliver our services.
For further information about Ivorey's own privacy practices, visit:
https://ivorey.io/privacy-policy
10. Overseas Processing and Disclosure
Although Leading Through Menopause™ operates from Australia, personal information may be stored or processed overseas through our technology providers.
Ivorey has advised that its primary cloud infrastructure is located in the United States.
Other overseas processing locations may apply depending on the service providers involved.
We will take steps required by applicable privacy laws when disclosing personal information to overseas recipients.
11. Information Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our technology provider, Ivorey, has advised that its platform includes:
- Encryption in transit using TLS.
- Encryption at rest using AES-256.
- HTTPS security for websites.
- Role-based access controls.
- Optional two-factor authentication.
- Infrastructure monitoring and security testing.
We remain responsible for managing access to our own accounts and information appropriately.
Although security measures are used, no internet-based system can guarantee absolute protection.
12. Retention and Deletion
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, administrative and business requirements.
Retention periods may differ depending on the information and the services provided.
Ivorey has advised that individual contact records, survey responses and custom-field information can be manually deleted through its platform.
It has also advised that workflow execution logs and enrolment history are retained for 30 days, while infrastructure backups are maintained separately for recovery and redundancy.
Deletion from active systems may not result in immediate removal from every backup.
When information is no longer required, we will take reasonable steps to delete or de-identify it, subject to applicable obligations.
13. Access, Correction and Deletion Requests
You may contact us to request access to personal information we hold about you or to ask for inaccurate information to be corrected.
You may also request deletion of information.
We will assess requests in accordance with applicable law and any relevant retention obligations.
We may need to verify your identity before disclosing or modifying personal information.
Requests can be sent to:
14. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential functions, security, user preferences and website performance.
Additional analytics or marketing technologies may be used where enabled.
You can manage cookies through your browser settings and any website consent controls provided.
Some essential technologies may be necessary for the website to operate correctly.
15. External Websites
Our website may contain links to external articles, research, services and resources.
We are not responsible for the privacy practices of third-party websites.
We encourage you to review their privacy policies before providing personal information.
16. Privacy Enquiries and Complaints
If you have questions or concerns about how we handle personal information, please contact:
Michelle Chant
Trading as Leading Through Menopause™
Email: [email protected]
Please describe your concern and provide sufficient information for us to investigate.
We will review your enquiry and respond within a reasonable timeframe.
If you are dissatisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner or another relevant regulator.
Further information is available at:
17. Changes to This Privacy Policy
We may update this policy to reflect changes to our services, technology, information-handling practices or legal obligations.
The current version will be made available on our website.
The date at the beginning of this policy will indicate when it was last updated.
18. Contact Details
Leading Through Menopause™
Operated by Michelle Chant
ABN 97 281 620 030
Canberra, Australia
Email: [email protected]
Website: www.leadingthroughmenopause.com
